Technology Services

Emeritus Faculty IT Support

The Duke faculty handbook guarantees that Emeriti will have free access to the use of central university computing services, including email and other services accessed through Duke NETID authentication, and support from the OIT Service Desk through phone, live chat, email and service at the Link in Perkins Library. Trinity College of Arts & Sciences (TCA&S) is happy to provide support for emeritus faculty members in the departments, programs and centers based on the following set of policies. 

Emeritus Information Technology Support Policy

I.    Equipment Allocation

When a faculty member is about to attain emeritus status, s/he should consult with the TCA&S Office of Faculty Affairs to review how computing resources provided by the college may continue to be made available. TCA&S would like to support the scholarly efforts of former members of the faculty who continue to engage in scholarly work after retirement by making computer resources available under the following terms:

  1. Upon retirement, the personal computer and related devices that have been allocated to a faculty member may continue to be used by that faculty member for as long as the equipment is functional and can be adequately supported. 
  2. Emeritus faculty who continue to have contractual teaching responsibilities will be eligible for computers supported via the CPPAS (http://trinity.duke.edu/technology/support/cppas) or other departmentally funded life-cycle computer programs for as long as that contractual arrangement continues. Once the contractual arrangement has concluded, emeritus faculty may continue to use the devices allocated for as long as the equipment is functional and can be adequately supported.

II.    Equipment Replacement or Refresh

When equipment allocated to emeritus faculty require replacement or refresh due to age, lack of functionality or are otherwise unsupportable, replacements will be provided under the following terms: 

  1. Requests for computer upgrades or replacements should be made through technology support staff assigned to the department, program or center. 
  2. Emeritus faculty who continue to have contractual teaching responsibilities will be eligible for computer replacement/refresh based on the policies outlined in the CPPAS (http://trinity.duke.edu/technology/support/cppas) or other departmentally funded life-cycle computer programs used by the department.
  3. Emeritus faculty who are not covered under CPPAS or other departmentally funded life-cycle computer programs will receive the best available replacement (not new, non-CPPAS device).  

III.    Computing Support

Emeritus faculty will receive the same level of support from technology support staff assigned to the department, program or center as regular faculty. Requests for support should follow departmental guidelines or can be submitted through the Duke Office of Information Technology support desk (see http://oit.duke.edu/help for more information and normal business hours).

  1. Hardware technical support for Duke owned equipment will be provided by technology support staff assigned to the department, program or center. Duke owned equipment kept at faculty residence and personally owned computers will be given technical support in accordance with policies outlined on the Trinity Technology Services web site (http://trinity.duke.edu/technology/support/off-campus-personal-computer-support) at the expense of the emeritus faculty owner and to the extent that resources are available.
  2. Software technical support will be provided to the extent possible via the methods listed above.
  3. All emeritus faculty will have access to central computing services as outlined in the Duke faculty handbook
  4. Requests for computer assistance from emeritus faculty who are not teaching may be given a lower priority than requests from teaching faculty. As a result, non-teaching emeritus faculty should be cognizant that making computer assistance requests during the following critical times of the year* may result in slower response and resolution times. 

* Critical periods are defined as the ten days prior to the first day of classes through the second week of classes for both the fall and spring semesters.